Refund policy

We want you to be happy with your purchase. Because original artworks and publications are different kinds of purchases, they have different return rules.

Original artworks

All sales of original artworks are final. Before you buy, we’re happy to arrange a private viewing at the gallery, send additional photos, or provide a condition report. Please contact us at info@cuttsgallery.com with any questions.

Publications and catalogues

Unused publications may be returned within 14 days of delivery or pickup.

• Items must be in the same condition you received them, in their original packaging, with proof of purchase.
• To start a return, email info@cuttsgallery.com with your order number. Items sent back without first contacting us will not be accepted.
• Return shipping is the customer’s responsibility unless the item arrived damaged or we sent the wrong item.

Damaged or incorrect items

Please inspect your order when it arrives. If anything is damaged or incorrect, email us within 48 hours of delivery with your order number and photos of the item and packaging. We’ll arrange a repair, replacement, or refund, and cover the return shipping.

Refunds

Once we receive and inspect your return, we’ll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 7 business days. Original shipping charges are non-refundable. Your bank or card issuer may take additional time to post the refund.

Exchanges

We don’t offer direct exchanges. Return the item you have and, once the return is approved, place a new order for the item you want.

Contact

Christopher Cutts Gallery, 21 Morrow Ave, Toronto ON M6R 2H9
info@cuttsgallery.com · +1 (416) 532-5566